Deleting eKool Account
Account deletion is also possible without the 2FA (two-factor authentication) application. To delete an account, at least the e-mail address must be validated. The verification code will be sent by e-mail.
If a phone number is associated with your account, the code will also be sent by SMS. If neither option is available, the account cannot be deleted without adding a new two-factor authentication method.
Web
How do delete my user account?
- From the top right, open My Profile -> Account & Profile
- At the bottom of the page, click Delete Account
- Select the authentication method: email address, phone number, authentication application (TOTP) or recovery codes
- After using the authentication method, the account will be deleted
Attention!
Deleting an account removes all your data, including school records, contact information and roles. This action cannot be reversed.
When closing an account, personal data processed by eKool on the basis of the School's authorisation, eKool log-in information and information about user-initiated and user-updated messages will not be removed from the eKool information system.
The personal data processed under the responsibility of the school will be deleted after the expiry of the relevant retention periods set by the school or by law.
Mobile
How do delete my user account?
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- From the bottom menu, open Account -> Manage Profile
- At the bottom of the page, click Delete Account
- Select the authentication method: email address, phone number or authentication application (TOTP)
- After using the authentication method, the account will be deleted
Attention!
Deleting an account removes all your data, including school records, contact information and roles. This action cannot be reversed.
When closing an account, personal data processed by eKool on the basis of the School's authorisation, eKool log-in information and information about user-initiated and user-updated messages will not be removed from the eKool information system.
The personal data processed under the responsibility of the school will be deleted after the expiry of the relevant retention periods set by the school or by law.