Resolving Login Issues (Mobile-ID, Smart-ID, ID Card)
Having trouble logging in to eKool? Here’s how to fix common problems with Mobile-ID, Smart-ID, and ID card login.
Mobile-ID not working?
If you're not receiving the code or the login fails:
- Make sure your phone has network coverage
- Restart your phone or switch airplane mode on/off
- Check that your Mobile-ID account is active and PINs are correct
- Try Mobile-ID login on other sites
More help for troubleshooting Mobile-ID issues: Error with Mobile-ID
Smart-ID not working?
If you're not receiving the code or the login fails:
- Check if you have the newest version of the Smart-ID application
- Make sure your phone has network coverage.
- Be sure you don't have Smart-ID interfering applications or anti virus software's on your phone
- If your phone is using the wrong date and time you might see an error message
- Try Smart-ID on other sites
More help for troubleshooting Smart-ID issues: Error with Smart-ID
ID card not working?
- Make sure your ID card reader is connected.
- Open ID software and check card detection.
- Check if your browser is configured correctly
- Check that the certificates have not expired
More help for troubleshooting ID card issues: Error with ID card
If you still need help, feel free to contact our support team - contact.ekool.eu